We understand that flexibility is a key factor when booking a trip. We hope this policy will give you complete confidence when booking one of our scheduled tours. The following applies to all new bookings (made from October 1, 2020).
While deposit payments are non-refundable, because we have to make significant payments in advance to cover the costs of each tour, we want to be as fair and flexible as possible. If you need to change your booking, you can move your deposit to any of our other tours taking place in 2023 without a charge as long as you do this before the final balance payment becomes due (10 weeks before departure). We can also transfer your deposit to a friend or family member without any charge.
Flexible Final Balances
We will only ask you to pay your final balance 10 weeks prior to departure if we think that we can run a trip in a safe and enjoyable manner. If this is not the case, we will delay the final balance payment date until we are confident that the tour can go ahead safely. If, by 30 days prior to departure, we still feel that we cannot run a trip in a safe and enjoyable manner, we will cancel your tour and you can either receive a credit towards any trip in 2023 or 2024 or receive a full refund.
Cancellation by you because of Covid-19 or any other illness
We strongly recommend you take out sufficient comprehensive insurance cover to cover you. If you do need to cancel your booking, we will support you as best we can with any insurance claim. If you are not able to make a successful claim on your insurance, our standard booking conditions will apply.
Cancellation by us because of Covid-19
If we should need to cancel a tour because of Covid-19, or for any other reason affecting the destination, we will ask if you will accept a credit that can be applied against any of our tours in 2023 or 2024. If you would prefer a refund rather than a credit, we will, of course, offer you a full refund.
We have cast iron financial protection and are fully bonded through ABTA to ensure all your payments to us are fully protected.
The Association of British Travel Agents (ABTA)
We are a member of the Association of British Travel Agents. Booking your holiday with an ABTA Member means that you’ll be able to relax safe in the knowledge that you’ve booked with a reputable travel company. Find out more on the ABTA website.
The Association of Independent Tour Operators (AITO)
We are a member of the Association of Independent Tour Operators (AITO) – the UK’s leading association for independent and specialist holiday companies. Member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating. In the past five years, we have won AITO’s Tour Operator of the Year Gold award two times and the Silver award three times. For more information visit the AITO website.
Our Promise to You
As a small family run company, we always try to be fair, flexible and reasonable and to act with integrity. Our main aim is to ensure that all of our guests are more than satisfied with all of our services. If you have any questions, please don’t hesitate to contact us.