We understand that flexibility is a key factor when booking a trip during these unprecedented times. We have, therefore, set out a new policy that we hope will give you complete confidence when booking one of our scheduled tours. The following applies to all new bookings (made from October 1 2020).
For many years the required deposit amount on our scheduled tours has been £475 per person. To help during this period of uncertainty, we are lowering our deposit amount for tours in 2021 to £300 per person. Unlike many other travel companies, we won’t trouble you by asking for a second deposit. Since private trips are tailor-made, the deposit amount remains 30% of the total cost.
While deposit payments are non-refundable, because we have to make significant payments in advance to cover the costs of each tour, we want to be as fair and flexible as possible. If you need to change your booking, you can move your deposit to any of our other tours in 2021 or 2022 without a charge as long as you do this before the final balance payment becomes due (10 weeks before departure). We can also transfer your deposit to a friend or family member without any charge.
Flexible Final Balances
We will not ask you to pay your final balance 10 weeks prior to departure if we do not think that we can run a trip in a safe and enjoyable manner due to Covid-19 affecting the destination. If this is the case we will delay the final balance payment date until we are confident that the tour can go ahead safely. If, by 30 days prior to departure, we still feel that we cannot run a trip in a safe and enjoyable manner, we will cancel your tour and you can either receive a credit towards any trip in 2021 or 2022, or receive a full refund.
Cancellation by you because of Covid-19
We strongly recommend you take out sufficient comprehensive insurance cover to cover you if, having paid your final balance, you should need to cancel prior to departure because of Covid-19. We will then support you as best we can with any insurance claim. If you are not able to make a successful claim on your insurance, our standard booking conditions will apply, but we will strive to limit the cancellation charges to cover only those costs that we are unable to recover, and would then apply any remaining balance as a credit towards any tour in 2021 or 2022.
Cancellation by us because of Covid-19
If we should need to cancel a tour because of Covid-19, or for any other reason affecting the destination, we will ask if you will accept a credit that can be applied against any of our tours in 2021 or 2022. If you would prefer a refund rather than a credit, we will, of course, offer you a full refund.
We have cast iron financial protection and are fully bonded through ABTA to ensure all your payments to us are fully protected.
The Association of British Travel Agents (ABTA)
We are a member of the Association of British Travel Agents. Booking your holiday with an ABTA Member means that you’ll be able to relax safe in the knowledge that you’ve booked with a reputable travel company. Find out more on the ABTA website.
The Association Of Independent Tour Operators (AITO)
We are a member of the Association of Independent Tour Operators (AITO) – the UK’s leading association for independent and specialist holiday companies. Member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating. In the past five years, we have won AITO’s Tour Operator of the Year Gold award two times and the Silver award three times. For more information visit the AITO website.
Our Promise to You
As a small family run company, we always try to be fair, flexible and reasonable and to act with integrity. Our main aim is to ensure that all of our guests are more than satisfied with all of our services. If you have any questions please don’t hesitate to contact us.